Our Process

How we work

The principles of ecommerce best practice apply to everyone, whether your business is a one-man-band or a large brand. At the same time, we understand that every client is different. We work with ecommerce newbies right up to companies that have been selling online for years. That’s why we offer tailored solutions to meet our client’s specific requirements. We pick the right solutions to meet each situation, client experience and budget. 

Helping you Gro online

Selling successfully online isn’t just about building an ecommerce website. There’s a lot more to it than that. This is where our wealth of ecommerce experience comes in. We can help our clients make the most of their online store by:

  • making sure that the site is built the right way to get found in searches
  • helping clients understand how customers behave online and what prompts them to buy
  • tracking what’s working and what isn’t and making any changes to improve performance
  • helping clients put in place the business processes needed to support sales
  • making sure important things like the legal side are covered

It’s this expertise that makes Gro Commerce different. We don’t just create ecommerce websites. We help you set up your business online and behind the scenes too, so that your customers buy from you time and time again.

Your Gro ecommerce project – step-by-step

For every new project, we provide a detailed proposal document, so you know exactly what to expect from us – and what you need to do to get your site up and running. We also provide a content collection document that tells you the images and text we’ll need from you to populate your site and get it live. You’ll have a clear view of timescales, what we need from you, key milestones and costs so that you know exactly what will happen and when.

Gro ongoing support

For some clients, getting an online store is all they need. Other clients want us to provide ongoing support. We provide ecommerce management services for some large online retailers. Where you want us to stay involved, we’ll provide a schedule of activity and a monthly cost for the services you need us to provide. At all times, you’ll know what we are going to do for you and how much it will cost.